Customer Portal Student Portal Patients

Valley Contax Releases Total Cost Guaranteed Warranty Policy

August 20, 2019

Valley Contax, a custom contact lens manufacturer, recently introduced their new Total Cost Guaranteed warranty policy which went into effect August 19th. Under the new policy every lens that it manufactures now has a single standard price and includes free shipping to practitioners’ offices (2nd Day or Ground), free add-on services and upgrades, such as edge vault and quadrant-specific options as well as the freedom to choose any lens material. In addition, all lenses sold under the new warranty policy are eligible for spare lens pricing and include unlimited remakes for 120 days (with free shipping included), 120-day cancellations and risk-free 100% credit on patient cancellations and practitioners only need to return lenses upon patient cancellation or defect.

Josh Adams, vice president of Valley Contax said, “The Total Cost Guaranteed warranty policy will revolutionize how our customers work with us. We know practitioners are busy and that by simplifying the ordering process and offering time-saving features they will be able to serve their patients with greater efficiency and confidence.”