Initiate a Credit Request
Not sure if you need to complete the credit request form?
Please review the following FAQ section before submitting your credit request
My patient no longer wants to proceed with the fitting process.
Yes, please confirm on your invoice that the lenses are still within the warranty period, and then proceed with completing the credit request form.
Do I need to mail the lenses back and complete the credit request form?
No, there is no need to return the lenses for credit once you have completed the online credit request form.
My patient switched from a corneal GP lens to scleral lenses.
Yes, switching to a new design often results in a change in pricing. Please verify you were charged for the new pair of lenses and then complete the credit request form for the original pair.
I placed an order for a new lens with a power change under the warranty.
No, parameters changes are covered under the warranty and replacements are provided at no charge within the warranty period.
My patient’s original lens broke within the warranty.
Were you billed for a replacement lens? In most instances, replacement lenses are provided at no charge, eliminating the need to submit a credit request form. If you have been charged, please contact us directly to verify the details.